Exchange & Refund Policy

Exchange and Refund Policy

At VIRSA, our customers are our impression so we strive to give a great online shopping experience to all customers. If you wish to exchange your purchased item, you are just a click away! We allow customers to exchange the purchased items with subject to conditions.

• Customer has submitted a request for exchange (via Phone call or WhatsApp) within 7 working days of receipt of the purchased item.
• Customer has the proof of purchase. It includes original invoice or receipt.
• Item has no emits, odours, perfume scents, stains or anything which suggests the item was used or washed.
• Item must be in its original condition, all tags are intact, and packing is in original condition. Moreover, all fabric pieces, or patches included in the product, are mentioned in the product description on website.
• Must state a valid reason for requesting an exchange, such as if the article is defected, in wrong size, or incorrect item has been delivered.

Due to the differences in colour monitors/screens and lighting used during photoshoots, the exact colour or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.

Refunds

VIRSA strictly follows ‘NO refund’ policy. The option of cashback is not available. Shipping and handling costs are non-refundable. We only refund in exceptional cases when our team advise to do so.

The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.